Injured By a Defective Product
If you’ve been injured by a faulty or unsafe product, you may be entitled to compensation. Our experienced product liability and public liability lawyers can help you understand your rights and make a claim under Queensland law.
Understanding Defective Product Claims
When you buy a product, you expect it to be safe and reliable. But if a product is defective, it can cause serious injury — from burns and electrical shocks to long-term health conditions. These injuries often come with unexpected medical expenses, lost income, and emotional strain.
In Queensland, you may be entitled to make a product liability claim under the Australian Consumer Law (ACL). These laws protect consumers from unsafe products and allow injured individuals to seek compensation when a product fails to meet acceptable safety standards.
At AX Compensation Lawyers, we support clients across Queensland with product liability and public liability claims, helping them hold manufacturers, retailers, and distributors accountable for injuries caused by defective products.
The Support You Need
We believe everyone should have access to quality legal help, regardless of finances. That’s why we offer a No Win, No Fee arrangement: you won’t pay our legal fees unless we secure compensation on your behalf.
What Is a Defective Product?
A defective product is any item that is unsafe due to flaws in its design, manufacturing, or lack of proper warnings or instructions. These defects can lead to serious injuries such as burns, poisoning, or even fatalities. If a product you used was faulty and caused you harm, you may have grounds for a valid product liability claim and AX Compensation Lawyers can help you pursue compensation.
Some common types of defects include:
Design Defects
The product’s design is inherently unsafe, even if manufactured correctly.
Manufacturing Defects
The product was designed safely, but a mistake during production made it dangerous.
Failure to Warn or Inadequate Instructions
The product lacks essential safety warnings or clear usage instructions, leading to injury.
Contaminated or Unsafe Ingredients
Products intended for consumption, such as food, beverages, medicines, or supplements, may be unsafe due to contamination, allergens, or toxic substances.
Who Is Responsible for a Defective Product Injury?
Even if you didn’t purchase the product yourself, for example, if it was a gift or workplace equipment, you may still be entitled to claim compensation.
If you’re unsure who is responsible for your injury, AX Compensation Lawyers can investigate your case and identify the right legal course of action.
Responsibility for a defective product injury depends on where the defect originated and who was involved in the product’s supply chain. Under Australian Consumer Law and Queensland product liability laws, multiple parties can be held accountable, including:
Manufacturers
The company that designed and produced the product.
Importers & Distributors
Companies responsible for bringing the product into the market.
Retailers & Businesses
Those who sell the product directly to consumers.
What Compensation Can I Claim After a Defective Product Injury?
If you’ve been injured by a defective product, you may be entitled to compensation to help cover the physical, emotional, and financial toll it has taken on your life. The amount of compensation you can claim depends on the severity of your injury and its impact on your ability to work, your financial stability, and your overall well-being.
You may be entitled to compensation for:
Medical Expenses
Including hospital bills, surgery costs, and any future treatments or ongoing medical care.
Loss of Income
Compensation for wages lost due to time off work, as well as future lost earnings.
Pain and Suffering
Compensation for the physical pain and psychological distress caused by your injury.
Care and Rehabilitation Support
Including the costs of physical therapies, rehabilitation, in-home assistance, psychological support, and any accessibility modifications needed for your home or vehicle.
Check If You Qualify
Not sure if you qualify for compensation? Our free claim check offers a quick, no-obligation assessment—whether it’s a workplace injury (WorkCover), a motor vehicle incident (CTP), or a TPD claim. We’ll explain your options and guide you on the next steps—no strings attached.
Choose Your Consultations
We understand that after an injury, it’s not always easy — or even possible — to attend a legal consultation in person. That’s why we offer flexible options to ensure you can get the support you need in a way that suits your circumstances. Whether you’re recovering at home or prefer to speak remotely, we’re here to help you take the next step
At Our Office
Video Conferencing
Home Visit
How AX Compensation Lawyers Can Help
At AX Compensation Lawyers, we understand that being injured by a defective product can be a stressful and overwhelming experience. Our goal is to make the legal process as straightforward as possible, allowing you to focus on your recovery while we handle the legal complexities of your claim. Our team specialises in defective product claims and is committed to providing you with expert guidance and support throughout every stage of your case.
Obligation Free Consultation
We offer an obligation free consultation to assess your situation and explain your legal options. During this consultation, we will review your case and determine if you have a valid claim. You can trust that we will provide honest and clear advice, so you fully understand your rights and potential next steps.
We work on a No Win, No Fee basis, meaning you won’t pay our legal fees unless we secure compensation on your behalf. Additionally, we cover upfront disbursements, such as the costs of obtaining medical reports and expert assessments, so you won’t have to worry about paying any costs during the claims process.
Lodging the Claim
Once we confirm you have a valid claim, we take care of the entire lodgement process on your behalf. This includes:
• Preparing and submitting all legal documents.
• Notifying the responsible party or parties.
• Ensuring all legal deadlines are met under Queensland law.
Our team will manage all aspects of your claim, ensuring it progresses smoothly and correctly.
Evidence Gathering & Submission
A strong claim relies on robust evidence. While some documents need to be provided by you, we will assist in gathering the necessary evidence to support your case. This may include:
• Product testing reports and expert evaluations.
• Medical records confirming your injuries.
• Proof of purchase and any relevant warranty or recall documentation.
We will guide you through the process of collecting and submitting all required evidence, ensuring nothing is overlooked.
Medical Assessments
If required, we will arrange independent medical assessments to support your claim. These assessments will help determine:
• The full extent of your injuries.
• How your injury affects your ability to work and daily life.
• The medical treatment and ongoing care you will need in the future.
Our aim is to ensure your injury is fully documented, so you receive the compensation you deserve.
Negotiation & Settlement
Most defective product claims are settled without going to court. Our team will negotiate directly with insurers and the responsible parties to secure a fair settlement that reflects your circumstances. If a fair settlement cannot be reached, we are prepared to take your case to court and fight for the compensation you are entitled to.
Common Questions About Defective Product & Public Liability Claims
What should I do after being injured by a defective product?
If you’ve been injured by a faulty or unsafe product, follow these steps:
- Seek medical attention immediately – Ensure your injury is properly documented.
- Preserve the defective product – Do not fix or return it, as it serves as key evidence.
- Take photographic evidence – Capture images of the product and your injuries.
- Keep receipts and proof of purchase – Maintain records confirming when and where the product was bought.
- Record all medical and financial losses – Keep copies of medical bills and lost income records.
- Report the incident – Notify the manufacturer, retailer, or relevant authorities.
- Seek legal advice as soon as possible – Contact AX Compensation Lawyers to assess your claim.
How long do I have to make a defective product claim in Queensland?
There are different time frames applicable for different claims when relating to a defective product claim, so it is important to speak with a personal injury lawyer as soon as possible to get clarity on your particular case.
What do I need to prove, to make a defective product claim?
You only need to prove that:
- The product was defective.
- The defect caused your injury.
Can I claim compensation if the defective product was a gift?
Yes. You don’t need to be the purchaser of the product to have legal rights. If a gifted product caused you injury due to a defect, you may still have grounds for a claim.
Can I still make a defective product injury claim if I don’t have the receipt?
Yes. While a receipt can help, it’s not the only way to prove you purchased the product. Other evidence — such as bank or credit card statements, warranty registrations, emails confirming the purchase, or even product packaging — may help support your claim.
If you’re unsure whether you have enough documentation, we can advise you on what’s needed and how to strengthen your case.
Ready to Discuss Your Claim?
At AX Compensation Lawyers, we provide compassionate support and expert legal representation to individuals injured in accidents across Queensland. Our dedicated team is committed to helping clients navigate the personal injury claims process with confidence and peace of mind.
